New NAIA Infra Corp. (NNIC) is investigating a reported incident involving a metered taxi that allegedly charged over ₱1,200 for a short trip between NAIA Terminals 3 and 2. Initial findings confirm that the vehicle involved is not among the accredited transport providers authorized to pick up passengers at the airport.

To help passengers move easily between terminals, free inter-terminal shuttle buses are available every 15 minutes, operating on a continuous loop throughout the day. This service ensures convenient, safe, and cost-free transfers without the need to book or pay for a separate vehicle.

Only accredited Transport Network Vehicle Services (TNVS) such as Grab and Joyride Super Taxi are allowed to pick up passengers at NAIA. These operate from a centralized hub at Terminal 3. For Terminals 1 and 2, passengers are advised to use only official, accredited transport services with transport booths at the arrival curbside. They can also use ride-hailing apps and proceed to their designated pickup points.

Metered taxis are allowed entry strictly for drop-offs, to ensure public access to the airport, but they are not authorized to solicit or accept passengers.

We are reviewing CCTV footage to determine how and where the unauthorized pickup occurred. The identity of the driver is being verified, and the Department of Transportation has already directed the LTO and LTFRB to conduct a formal investigation.

While NNIC has strict transport protocols in place, we are reviewing additional measures to strengthen enforcement—including tighter monitoring of drop-offs, improved curbside surveillance, and closer coordination with transport authorities.

We continue to remind passengers, through on-site announcements and our official social media page, to avoid unauthorized transport and use only accredited providers.

NNIC is committed to protecting the safety and welfare of all passengers at NAIA.